• Always On. Always Professional. 24/7 Live Answering & Dispatch.

• Intelligent Call Routing (to on‑call techs, departments, or voicemail)

• Urgent Dispatch & Escalations following your protocol

• Message Taking & Delivery (email/SMS/client portal)

• After‑Hours Coverage and holiday support

• Call Recording & QA (upon request)

• ​Bilingual Operators

Industries We Support

• HVAC & Emergency Trades

• Intake for no‑heat/no‑cool, leak, or electrical emergencies

• On‑call technician dispatch with status updates

• Job notes captured (location, unit, symptoms, access)

Pest Control

• New service inquiries, recurring service scheduling

• Urgent infestations escalated per SOP

Real Estate & Property Management

• Buyer/tenant inquiries, showing requests, and application FAQs

• Vendor/maintenance dispatch with ticket logging

​Attorneys & Law Firms

• New client intake, conflict‑check prompts, and appointment setting

• Sensitive message handling with confidentiality best practices

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Healthcare & Wellness

• Patient message intake (non‑clinical), appointment booking, and refills routing

• HIPAA‑aware processes; BAAs available upon request

Financial & Collections

• Payment/statement inquiries routed, appointment setting

• Consumer‑respectful scripts aligned with applicable policies

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How It Works

1. Onboarding Call (30–45 min) – goals, scripts, escalation tree, on‑call schedule.

2. Number & Routing Setup – we can provide a number or use yours.

3. Number & Routing Setup – we can provide a number or use yours.

4. Go‑Live – we answer, dispatch, and report.

5. Weekly/Monthly Reviews – refine scripts and KPIs.Service Levels (SLAs)

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Service Levels (SLAs)

• Answer speed: 80% of calls in < 20 seconds

• First message delivery: within 1 minute

• Urgent escalation: immediate (per your tree)

• Reporting: daily summaries; weekly or monthly analytics

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Add‑Ons​​

• Dedicated line per brand 

• CRM/data entry 

• Text alerts 

• Call recordings (90 days) 

• IVR menu

•  Bilingual handling 

• Client portal access​

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​Virtual Administration Assistance

(Smart Admin Support That Scales With You.)

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Core Services 

• Scheduling & Calendar Management – coordinate meetings, reminders, rescheduling

• Email & Communication – inbox triage, drafting responses, client follow‑ups

• Data Entry & Organization – CRMs, spreadsheets, document formatting

• Customer Service – ticket replies, message handling, issue tracking

• Travel Arrangements – flights, hotels, itineraries, policy‑friendly options

• Social Media Management – light content scheduling, inbox replies, comments

• Bookkeeping & Invoicing – AR/AP support, invoice prep, payment reminders

• Research & Documentation – vendor research, summaries, SOPs

• General Office Duties – forms, filing, light transcription, document prep

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Tools We Work With

• Google Workspace 

• Microsoft 365 

• HubSpot/Zoho/GoHighLevel 

• Jobber/Housecall Pro 

• Clio (legal)

• SimplePractice/athena (health)

• QuickBooks/Xero

• Slack/Teams

• Calendly

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Engagement Models 

• Part‑Time VA (10 hrs/mo) – ideal for founders getting organized

• Growth VA (20 hrs/mo) – inbox + calendar + light ops

• Ops Partner (40+ hrs/mo) – embedded support with KPIs

Unused time rolls forward for 30 days. Additional hours billed at an hourly rate.

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